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| Q. |
Where are you based? |
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| A. |
We are a Hong Kong registered company with an office in the commercial district of Wanchai, Hong Kong. We also have an operations center in the Philippines where we are officially recognized as a Regional Head Office by the Philippines Government. |
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| Q. |
Are you publicly listed or a private company? |
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We are a private company with three shareholders, all expats who for commercial reasons decided to base ourselves in Asia because of the current dynamics of various Asian economies. |
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| Q. |
Where are your servers based? |
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Whilst Hong Kong is one of the most sophisticated commercial centers in the world, we have chosen to locate our servers in Arizona, USA. We are servicing a global marketplace and so felt that a USA-based service offers better connectivity than anywhere else in the world. |
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| Q. |
Are all your products / services exclusive to you? |
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Many are exclusive ... but not all. Our product / selection criteria is based on quality, deliverability and author / vendor committment factors rather than exclusivity. If a product / service doesn't match up to what is claimed, then exclusivity means nought. Our content partners are all commited to delivering quality and value and that is what matters to us! |
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| Q. |
I don't have a credit card. Do you provide other payment options? |
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We can accept payment via Western Union from anywhere in the world. In addition, we can also accept via Paypal's Send Monies facility. We do not accept money orders or checks because of mail loss risks (can happen anywhere in the world) and the delays associated with clearing these. Most of our products are downloadable and so you can be enjoying them immediately after purchase ... or within 24 hours if you send payment via Western Union or Paypal. |
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| Q. |
I notice your download products are accessible only for 7 days. Why is that? |
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This is a fairly standard timeframe with digital products delivered via the Internet. Most digital product providers adopt this approach for security purposes. In some instances, we also provide a Member Login facility where users get longer than 7 days to access materials. |
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| Q. |
Where are my credit card details sent when I purchase? |
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Your transactions are undertaken on our USA-based server with payment details transferred through to our Amsterdam-based payment processor for approval. They go no further than that. Our payment processor handles online transactions on behalf of some of the worlds biggest companies, including many you have probably previously purchased from. Their service is totally secure and is considered to be one of the best in the world. More details can be found at Your Order in our Contact Us section. |
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| Q. |
What is your policy on returns? |
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Our content partners provide from 60-180 day money back guarantees on their products. If you are not satisfied at any point within this guarantee period, please let us know and we will arrange for a refund on your behalf. We always honor the stated guarantee. If no guarantee is offered, then refunds are on a pro-rata basis. When ordering a physical product, your refund applies to the full price less shipping costs. |
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| Q. |
If I encounter any problems, how do I get them resolved? |
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Please Contact Us and we will get back to you promptly with relevant advice. If your problems relate to a purchase, we recommend you review our "Your Order" details provided on that page. |
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Frequently Asked Questions