Your Order

All orders processed through the Wealth Traders shopping cart will appear on your credit card statement under the Wealth Traders name. Orders through other companies we are associated with will appear on your credit card statement in the name they provide on their cart.

The following wll help you understand all that is associated with ordering though the Wealth Traders shopping cart…

Secure Ordering

Our Shopping Cart operates within a fully secure environment. All information you provide is fully encrypted via a 128 but SSL Certificate for safety purposes.

In conjunction with our Payment Processor, we have some stringent “Anti-Fraud” facilities built into our ordering system for your protection. These are not visible … but they are applied to every transaction.

For your added security, not all the information you provide is conveyed to us – some is ONLY conveyed to our payment processor. As a result, we DO NOT maintain complete records on our servers.

Order Completion

Your order is not complete UNTIL you receive a confirmation Receipt online… with a tag of “Processed” in the status field.

Your Credit Card is not charged until this “Receipt” appears. A copy of this online Receipt is emailed to you as well. Please retain this for your records.

Order Delivery

If you order a digitally delivered product / service (e.g. eBooks, Mp3’s, software), your download link/s will be sent from support@wealthtraders.com within 1 minute of order acceptance.

Please whitelist this in your Address Book to ensure receipt of both our confirmation receipt and your download instructions.

These notices go out without a miss.

If you haven’t added the above to your Address Book, our notices may go to your Junk Mail folder so please check in there. Also, some ISP’s delay delivery of these emails … and / or their filters block them completely if you haven’t whitelisted us in your address book. ISP-induced problems are out of our control but fortunately, these instances are rare.

If you encounter any undue delays (more than 15 minutes), please Contact Us. We’ll ensure you GET what you paid for.

If you order a CD-based program please allow 14 days for delivery. Your order will be delivered on a door-to-door basis so we can track and verify delivery.

Problem Ordering?

Approximately 98% of buyers through our shopping cart are able to process their order successfully first time.

If you encounter any problems with ordering and need to re-submit, please limit your re-submissions to a maximum of three attempts. This is for your benefit – too many attempts and your transaction may get flagged as a “possible fraud” which could cause a total blockage on your card.

Please Contact Us if you encounter any difficulties.

If you have a VALID credit card and you encounter a problem, it may be related to any of the following…

1.) You have entered your details incorrectly. Please try again … and ensure the following are correct:

All fields with an “asterisk”  must be completed.

  • Your Name and Address MUST match the details on your Credit Card Statement
  • Your Credit Card must be entered with no spaces
  • Your Expiry date must be entered
  • Your CVV number must be entered

2.) Delay in transmission of your data to our payment processor. You will identify this when the system immobilizes. It is rare but when it does happen, you will need to re-enter your information and submit your order again. Your order is not completed until an online Receipt appears! 3.) Various Error messages, including “Your Shopping Cart Is Empty”. Our shopping cart makes extensive use of Java Scripts. These can present a problem for buyers using older versions of Internet Explorer or Firefox which do not support the latest Java extensions or are running an anti-virus package / Firewall which blocks Java Scripts. In such instances, we recommend you update your Browser Version 6 (Internet Explorer) or Version 1.5 or greater(Firefox) and / or switch off your Firewall / virus protection temporarily.

You may also find that this is caused by a temporary blockage in your cache in which case you need to clear cache (Firefox) / temporary files (IE) and restart your Browser. This is the most common cause of problems with many carts (including ours), so you may like to try this first.

If the problem persists and you are unable to complete your order, please Contact Us providing your telephone number and suitable time/s to call you so we can get you started by doing a phone order.

Guarantees

All products offered through Wealth Traders and the companies we work with come with a Money Back Guarantee as detailed in the specific offer. Please Contact Us If you are not satisfied with your purchase and require a refund under the guarantee offered.

When you purchase, approval is instanteous. However, it can take 7-10 working days before our payment processor actually receives funds from your financial institution as they deal on a cross border basis. The same can apply with Refunds – so please allow 7-10 working days for the refund to appear back in your account.