Our Shopping Cart operates within a
fully secure environment. All information you provide is fully encrypted via a
128 bit SSL Certificate for safety purposes. (When in our cart, click on the
padlock which appears in the location or status bar to verify the authenticity
of this certificate.)
In conjunction with our
Payment Processor, we have some stringent “Anti-Fraud” facilities built into
our ordering system for your protection. These are not visible ... but they are
always applied to every transaction.
For your added security, not all the information you provide is conveyed to us – some is ONLY conveyed to our payment processor. As a result, we DO NOT maintain complete records on our servers.
When purchasing through our cart,
your order is not complete until you receive a confirmation Receipt
online... with a tag of Processed in the status
field.
Your Credit Card is not
charged until this “Receipt” appears.
A copy of this online
Receipt is emailed to you immediately, often being dispatched even before the
Receipt comes up on your screen. Please retain this for your records.
As we maintain our own shopping cart
and have a merchant account in our own name, your transaction through the
Wealth Traders shopping cart will appear on your credit card statement under
the name of Wealth Traders.
Some of the companies that we work with also have their own carts / merchant accounts and so purchases from them will appear in the name they nominate at time of purchase.
Approximately 98% of buyers
through our shopping cart are able to process their order successfully first
time.
If
you have a VALID credit card with sufficient available funds and you
encounter a problem, it may be related to any of the following…
1.) You have entered your details
incorrectly. Please
try again … and ensure the following are correct:
2.) Delay in transmission of your data
to our payment processor. You will identify this when the system immobilizes. It is rare but when
it does happen, you will need to re-enter your information and submit your
order again. Your order is not completed until an online Receipt appears!
3.) Various Error messages, including
“Your Shopping Cart Is Empty”. This is often caused by a temporary blockage in your cache
in which case you need to clear cache (Firefox) / temporary files (IE) and
restart your Browser. This is
the most common cause of problems with many carts (including ours), so
you may like to try this first.
Our shopping cart makes
extensive use of Java Scripts. These can also present a problem for buyers
using older versions of Internet Explorer or Firefox which do not support the
latest Java extensions or are running an anti-virus package / Firewall which
blocks Java Scripts. In such instances, we recommend you update your Browser
Version 6 (Internet Explorer) or Version 1.5 or greater(Firefox) and / or
switch off your Firewall / virus protection temporarily.
If the problem persists and
you are unable to complete your order, please Submit a
request providing your telephone number and suitable time/s to
call you so we can get you started by doing a phone order.
If you order a digitally
delivered product / service (e.g. eBooks, Mp3's, software), your download
link/s will be sent from support@wealthtraders.com
within 2 minutes of order acceptance.
Please whitelist this in
your Address Book to ensure receipt of both our confirmation receipt and your
download instructions.
These notices go out
without a miss.
If you haven't added the
above to your Address Book, our notices may go to your Junk Mail folder so
please check in there. Also, some ISP's delay delivery of these emails ... and
/ or their filters block them completely if you haven't whitelisted us in your
address book. ISP and spam filter induced problems are out of our control
but fortunately, these instances are rare.
If you encounter any undue
delays (more than 15 minutes), please Submit a
request via the link to the right. . We'll ensure you GET what you paid for.
If you order a CD-based program please allow 14 days for delivery. Your order will be delivered on a door-to-door basis so we can track and verify delivery.
All products offered through
Wealth Traders and / or our associated Sharemarket Institute site come with a Money Back Guarantee as detailed in the specific
offer. Money Back Guarantees vary up to 180 days.
If no Money Back Guarantee is stated, then refunds are available on a pro-rata
basis.
If you are purchasing through one of our Partner sites, you will need to take
note of their refund policy.
With purchases from Wealth Traders, please Submit a
request (via
the link to the right) if you're not satisfied with your purchase and
require a refund under the guarantee offered.
When you purchase,
approval is instantaneous and will appear in your account as paid almost
instantly. However, it can take 7-10 working days before our payment processor
actually receives funds from your financial institution as they often deal on a
cross border basis.
With refunds, they do not appear back in your account until monies have been transferred and received in return. So, please allow 7-10 working days for the refund to appear back in your account.