Approximately 98% of buyers through our shopping cart are able to process their order successfully first time.  

If you have a VALID credit card with sufficient available funds and you encounter a problem, it may be related to any of the following…

1.)   You have entered your details incorrectly. Please try again … and ensure the following are correct:

• All fields with an “asterisk” are completed
• Your Name and Billing Address MUST match the details on your Credit Card Statement
• Your Credit Card must be entered with NO spaces
• Your Expiry date must be entered
• Your CVV number must be entered 
  

2.)   Delay in transmission of your data to our payment processor. You will identify this when the system immobilizes. It is rare but when it does happen, you will need to re-enter your information and submit your order again. Your order is not completed until an online Receipt appears!

3.)   Various Error messages, including “Your Shopping Cart Is Empty”. This is often caused by a temporary blockage in your cache in which case you need to clear cache (Firefox) / temporary files (IE) and restart your Browser. This is the most common cause of problems with many carts (including ours), so you may like to try this first.

Our shopping cart makes extensive use of Java Scripts. These can also present a problem for buyers using older versions of Internet Explorer or Firefox which do not support the latest Java extensions or are running an anti-virus package / Firewall which blocks Java Scripts. In such instances, we recommend you update your Browser Version 6 (Internet Explorer) or Version 1.5 or greater(Firefox) and / or switch off your Firewall / virus protection temporarily.

If the problem persists and you are unable to complete your order, please Submit a request  providing your telephone number and suitable time/s to call you so we can get you started by doing a phone order.