Online and Offline Marketing

Win Clients for Life

Win Clients for Life

Gone are the days when you could afford to lose a client, big or small. Today, it’s all about locking your clients in as much as you can, simply because the cost of finding a replacement far outweighs the cost of retaining existing business. Sure, you’ve got their business today, but always remember that every…

How I Saved Singapore Airlines

Singapore Airlines tells us it’s ”A great way to fly” with “the service even other airlines talk about.” Both slogans, along with the Singapore Girl who graces every ad, go right back to the airline’s beginning. But back around 1980, “the service even other airlines talk about” disappeared from their ads. So I wrote a column for Media & Marketing magazine…

The Price Of Free

“FREE” is simply the most irresistible word in your marketing lexicon. Because it WORKS. Next time you do a promotion try a split test: one with and one without the “free” bonus. Amazing how many people will pony up hundreds of dollars to get something for “nothing”! “FREE” is the simplest way to increase your sales—and up the average order value…