supportSupport Center

This page includes Links to useful resources plus a series of General FAQ’s and Support Issues which you may find useful.

Do not hesitate to Contact Us if the following do not give you the answer you seek.

Resource Links

Note: Some Link pages will open in a new Tab in your browser.

General Information & FAQ’s

Click on link to expand…

Technology Partners and Server Location

Our servers are located in Arizona, USA.

Our technology and service providers are located in: Australia – Hong Kong – Philippines – Slovakia – Russia – Ukraine – and the USA. Each has been selected on a combination of the quality of their technology and their support services.

On-the-Ground Presence in the Philippines
During the 1990’s many leading international direct marketers established operations centers in Manila because of low costs and its central positioning in Asia.

During the past decade, thousands of companies have embraced these benefits and today, the Philippines is one of the major outsourcing centers in the world, employing close to 800,000 people and projected to generate some $16 Billion in revenues by the end of 2015.

There’s a vibrancy in operating in an environment with so much activity and companies constantly exploring options to reduce costs through offshore outsourcing.

As a user of these outsourcing services, this allows us to produce – and deliver – quality products and services at a lower cost PLUS use our extensive experience to assist others with their outsourcing needs.

Note: Our offshoring services are delivered through an association with Wealth Traders Limited who have a operations center / on-the-ground presence in Manila.

Non-receipt of Instructions

Our fulfillment systems send out various notifications — confirmation receipts, download keys, member log-in details, update notices –without a miss. If there is a system problem we receive a notification. Likewise, if the mail cannot be delivered, we receive a bounce-back notice. These normal non delivery advice’s alert us that there is a problem and therefore prompts us to respond.

Therefore, if you have not received instructions from us relating to your purchase or a response to a request, the problem is probably related to an ISP filter block or our email address has not been registered in your Address Book and therefore may be interpreted as Spam by your email client.

To overcome potential problems, add support AT wealthtraders DOT com to your Address Book. This is our support address … PLUS the address from which we deliver all of our customer notices. All emails to this address are logged in our Support Center … provided they are not blocked by an outgoing or incoming filter.

 

Download Problems

Below are some simple steps to address any downloading problems you may encounter: Below are some simple solutions which should address any downloading problems you encounter…

1.) Always SAVE the file to disk first and then open from there. Avoid opening a file with an application.

2.) Clear Your Cache: Browsers can get blockages in their cache (temporary files) and so if a file is not downloading correctly, you may need to clear your cache in order to proceed. After clearing your cache (Firefox) / temporary files (Internet Explorer), you must re-start your browser. If this does not rectify the problem, you may like to re-start your computer.

3.) (Temporarily Turn Off Firewall: Many firewalls have been set-up to prevent downloads of certain files, particularly .exe files. if this applies to you, you may need to turn off your firewall momentarily in order to proceed.

Please Note: Some ISP’s have inbuilt filters which prevent certain files types from being transferred through their system. If all of the above do not resolve your problem, you may like to speak to your ISP re a possible solution.

Alternatively, please Contact Us and we will explore alternative delivery approaches for you.

Acceptance of Check and Money Orders
We DO NOT accept money orders or checks because of mail loss risks (can happen anywhere in the world) and the delays associated with clearing these. Most of our products are downloadable and so you can be enjoying them immediately after purchase by transacting online.

 

Secure Credit Card Processing

Your transactions are undertaken on our USA-based server with payment details “securely” transferred through to Paypal for approval.

Protect Yourself When Transacting Online

Approximately 98% of buyers through our shopping cart are able to process their order successfully first time.  

If you encounter any problems with ordering and need to re-submit, please limit your re-submissions to a maximum of THREE attempts. This is for your benefit – too many attempts and your transaction may get flagged as a “possible fraud” which could cause a total blockage on your card.
Know How To Be Rich – FAQ’s
The following are the questions many users ask:

1.) Where Do I find “The Advanced Formula For Total Success”?

Beyond Positive Thinking was the original title of The Advanced Formula For Total Success.

Dr. Anthony went back to using the original title, updated the book and added a new chapter. A copy of Beyond Positive Thinking is part of the “Know How To Be Rich” Package

2.) The Intention Activator will not run on my Mac?  This program was developed for a Windows environment. It is NOT Mac compatible.

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